Conflict Resolution and Negotiation

🌟 Enhance Your Skills in Conflict Resolution & Negotiation!
Our comprehensive course on Conflict Resolution and Negotiation is crafted for professionals seeking to master essential interpersonal skills. Learn proven strategies through expert-led modules, combining flexible learning with a recognized certification to elevate your career. Enroll today and become a confident mediator and negotiator, driving effective solutions and fostering positive relationships!

  • 7500 GBP$ 3 days
  • Instructor

City
Duration
Year
Venue Start Date End Date Net Fees Details & Registration
London July 14, 2025 July 18, 2025 7500 GBP PDF Register

About corse

Conflict resolution and negotiation skills are essential tools in both professional and personal settings. As organizations grow and diversify, the likelihood of misunderstandings and disagreements also increases. Effective conflict resolution is not merely about settling disputes but rather about understanding the underlying issues, fostering collaboration, and creating a harmonious environment. This course offers participants a comprehensive exploration of conflict dynamics, equipping them with the necessary strategies to navigate complex interpersonal situations. By mastering these skills, individuals can enhance their leadership capabilities and contribute to a more productive workplace. In addition to building essential skills, this training emphasizes the importance of negotiation as a fundamental aspect of conflict resolution. Participants will learn various negotiation techniques and styles, enabling them to approach conflicts with confidence and clarity. The course will also highlight the significance of emotional intelligence and active listening in resolving disputes. By engaging in practical exercises and real-life scenarios, attendees will not only gain theoretical knowledge but also develop the practical skills needed to apply these concepts effectively.

The Objectives

  • Develop a deep understanding of conflict dynamics.
  • Learn effective conflict resolution strategies.
  • Enhance negotiation skills for various situations.
  • Improve emotional intelligence in conflict scenarios.
  • Foster teamwork and collaboration through resolution techniques.
  • Apply learned skills in real-world situations and case studies.

Training Methodology

This course employs a blend of interactive lectures, group discussions, role-playing, and case study analysis to reinforce learning. Participants will engage in hands-on exercises that simulate real-life conflicts, allowing them to practice and refine their skills in a supportive environment. Assessments throughout the course will ensure comprehension and application of the material.

WHO SHOULD ATTEND

This course is ideal for professionals across various sectors, including managers, team leaders, human resources personnel, and anyone involved in decision-making processes. It is particularly beneficial for those who frequently deal with conflicts or wish to enhance their negotiation abilities.

Course Outlines

Day 1: Understanding Conflict
  • Define the nature and types of conflict.
  • Explore the conflict resolution process.
  • Identify personal conflict management styles.
  • Discuss the impact of conflict on teams.
  • Recognize common triggers of conflict.
  • Case study analysis of conflict scenarios.
Day 2: Communication Skills in Conflict Resolution
  • Understand the role of communication in conflict.
  • Learn active listening techniques.
  • Explore non-verbal communication cues.
  • Develop assertiveness in communication.
  • Practice communication strategies in role-play.
  • Analyze examples of effective and ineffective communication.
Day 3: Emotional Intelligence and Conflict
  • Define emotional intelligence and its components.
  • Examine the relationship between emotions and conflict.
  • Learn techniques to manage emotions during disputes.
  • Explore empathy in understanding others’ perspectives.
  • Engage in activities to build emotional awareness.
  • Discuss the role of emotional intelligence in negotiation.
Day 4: Negotiation Fundamentals
  • Understand the negotiation process and stages.
  • Identify negotiation styles and tactics.
  • Learn how to prepare for negotiations effectively.
  • Practice creating win-win solutions.
  • Analyze case studies of successful negotiations.
  • Role-play negotiation scenarios in pairs.
Day 5: Advanced Negotiation Techniques
  • Explore advanced negotiation strategies.
  • Understand the importance of power dynamics.
  • Learn to navigate difficult negotiations.
  • Discuss cultural differences in negotiation styles.
  • Engage in complex negotiation simulations.
  • Reflect on lessons learned from negotiation exercises.

Training Method?

  • Pre-assessment
  • Live group instruction
  • Use of real-world examples, case studies and exercises
  • Interactive participation and discussion
  • Power point presentation, LCD and flip chart
  • Group activities and tests
  • Each participant receives a copy of the presentation
  • Slides and handouts

Training Method?

The course agenda will be as follows:
  • Technical Session 30-10.00 am
  • Coffee Break 00-10.15 am
  • Technical Session 15-12.15 noon
  • Coffee Break 15-12.45 pm
  • Technical Session 45-02.30 pm
  • Course Ends 30 pm
   
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